Shipping policy
TickerWorks ships orders using tracked Royal Mail services so that buyers can follow their delivery after dispatch.
Each watch is packed carefully before sending.
Dispatch Time
Orders are normally dispatched within 1 working day.
Orders placed at weekends or on UK public holidays will usually be processed on the next working day.
UK Delivery
UK delivery is free on tickerworks.co.uk orders.
UK orders are normally sent using Royal Mail Tracked 24.
Royal Mail Tracked 24 includes tracking and Royal Mail carrier compensation, subject to Royal Mail’s current service terms and compensation limits.
Royal Mail Tracked 24 is usually delivered within 1–2 working days after dispatch, although delivery times are estimates and are not guaranteed.
At this time, TickerWorks does not offer an expedited UK delivery option.
International Delivery
International buyers pay the international shipping charge shown at checkout.
International orders are normally sent using Royal Mail International Tracked with additional carrier compensation where available.
Royal Mail International Tracked includes tracking and standard Royal Mail carrier compensation. Where available, TickerWorks uses additional carrier compensation up to Royal Mail’s enhanced compensation limit, currently up to £250.
Delivery times vary by destination and may be affected by customs clearance, local postal handling and public holidays in the destination country.
International delivery estimates are not guaranteed.
Customs Documentation
For international orders, TickerWorks prepares the required postal and customs information using the order details provided at checkout.
Buyers are responsible for making sure the delivery name, address and country details entered at checkout are complete and accurate.
International Customs, Duties and Taxes
International buyers are responsible for any import VAT, customs duties, taxes, handling charges or local clearance fees payable in their country.
These charges are not included in the item price or delivery charge unless clearly stated at checkout.
TickerWorks cannot control customs processing times or local import charges.
Tracking
Tracking details will be provided once an order has been dispatched.
If a parcel appears delayed or tracking has not updated for a period of time, please contact us and we will help review the delivery status.
Delivery Address
Orders will be sent to the delivery address provided at checkout.
Please check your delivery details carefully before completing your order.
TickerWorks cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the buyer.
Packaging
Each watch is packed carefully for postal delivery.
Where a watch includes a box, spare links, strap, paperwork or accessories, these will be packed with the order unless the product description states otherwise.
Lost or Delayed Parcels
If a parcel is significantly delayed or appears to be lost, please contact us at:
We will review the tracking information and, where appropriate, raise an enquiry with Royal Mail or the relevant postal carrier.
TickerWorks remains responsible for ensuring the order reaches the buyer, subject to the buyer providing a complete and correct delivery address.
This policy applies to purchases made directly through tickerworks.co.uk