Refund policy
At TickerWorks, we want buyers to feel confident when purchasing a vintage watch.
Each watch is individually photographed, checked and described before listing, with known condition points disclosed in the product description.
30-Day Returns
TickerWorks offers 30-day returns on tickerworks.co.uk purchases.
The 30-day return period starts from the date the order is delivered.
To request a return, please contact us at:
Please include your order number, the watch purchased and a brief note so that we can identify the order and help promptly.
UK Returns
For UK returns under our 30-day return policy, TickerWorks will provide or cover the standard return postage method where the return is arranged with us in advance.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order (or the last item in your order, if delivered separately), without giving any reason.
To exercise your right of withdrawal, you must notify us within this 14-day period. You can do this by:
- Submitting a cancellation or return request through your account at https://account.tickerworks.shop
- Contacting us at support@tickerworks.co.uk
Once you have notified us, you must return the item within 14 days. We will issue a full refund, including the standard outbound delivery cost, within 14 days of receiving the returned item. We reserve the right to withhold the refund until we have received the goods.
Return shipping costs are your responsibility unless otherwise agreed.
We will refund you using the same payment method you used for the original purchase.
Exemptions: The right of withdrawal does not apply to items that have been personalised or made to your specification.
International Returns
For international returns under our 30-day return policy, where the item is being returned as supplied and no issue with the order has been confirmed, the buyer is responsible for return postage.
International returns should be sent using a tracked postal service.
The buyer is responsible for completing any customs forms, declarations or local postal requirements needed to return the item.
Returning the Watch in the Same Condition
Returned watches must be sent back in the same condition as supplied.
This includes any strap, bracelet, spare links, box, paperwork or accessories included in the original sale.
We understand that buyers need to inspect a watch after delivery.
TickerWorks may reduce a refund where a returned watch has been damaged, altered, opened, repaired, had parts removed or substituted, or shows handling beyond what is reasonably necessary to inspect it.
Vintage Watch Condition
TickerWorks sells vintage and pre-owned watches.
Unless expressly stated otherwise, watches should be treated as used vintage items and may show age-related wear.
Unless specifically stated as serviced, watches should be treated as unserviced.
Timekeeping, power reserve, water resistance and long-term reliability are not guaranteed to modern factory standards.
Known faults, replaced parts, functional limitations and condition points identified during our checks will be disclosed in the product description.
Issues clearly disclosed before purchase are not treated as new faults for return purposes.
If Something Is Wrong With Your Order
Please contact us at support@tickerworks.co.uk if your watch arrives damaged, appears to have an issue that was not disclosed in the product description, or does not match the listing description or photographs.
Please include your order number and, where helpful, clear photographs or video so that we can review the issue properly.
Where an issue is confirmed, TickerWorks will deal with the matter in line with your legal rights.
This may include a refund, return postage support or another agreed resolution depending on the circumstances.
Known age-related wear, limitations, replaced parts, repair requirements or faults that were clearly disclosed in the product description are not treated as new issues.
Refund Timing
Refunds are normally processed after the returned item has been received and checked.
Refunds will be made back to the original payment method where possible.
Any refund may be reduced where the item has been returned damaged, altered, incomplete or handled beyond what is reasonably necessary to inspect it.
This policy does not affect your statutory rights.